Refund policy

At Velbora, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely happy with your order, our transparent return and refund process is outlined below.

 

1. Return Window

Customers have a return window of 30 Days from the date of delivery to request a return. Requests made after this period will not be accepted.

2. Item Condition Requirements & Defective Products

Because our product category is T-shirts, to be eligible for a return due to personal preference, the item must be in its original, unworn, and unwashed condition. It must include all original packaging and tags. Items that show signs of wear, alteration, or damage caused by the customer will not be eligible for a refund. However, if you receive a damaged, defective, or incorrect item from our end, please contact us immediately so we can arrange a full refund or a replacement.

3. Restocking Fee

We believe in a transparent shopping experience. There is a $0 Restocking Fee applied to all eligible returns.

4. Return Shipping Costs

The return shipping cost is the customer's responsibility. Customers will need to purchase their own shipping labels to send the items back to our facility.

Return label : Customer's responsibility

 

5. Order Cancellations

We offer an order cancellation window of 24 Hours. If you need to cancel or modify your order, you must contact our support team immediately within this timeframe before the order is processed.

6. Refund Process

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, the refund will be initiated to your original payment method.

  • Refund Process Time: Please allow up to 7 business days for the refund to be fully processed and reflected in your account.
  • Currency: All refunds will be issued in Dollars.
  • Payment Gateways: Refunds are processed securely via Shopify Payments (Processing Visa, Mastercard, American Express (AMEX), Discover, Diners Club, Apple Pay, Shop Pay, and Google Pay). 

7. Exchanges

Yes, we accept exchanges. If you need a different size, color, or simply want to exchange your item, you can do so within the 30-day return window. The item must meet our condition requirements (unworn, unwashed, with original tags). The customer is responsible for the return shipping costs associated with sending the original item back to us for an exchange. To initiate an exchange, please contact our support team.

8. How to Initiate a Return

To start a return, please contact our customer support team via email at support@velbora.shop. Do not send your purchase back to the manufacturer without prior authorization. Once your return is approved, please mail your item to our facility at: 307 W 4th St, New York, NY 10014, USA

Business Information

  • Business Name: Velbora
  • Business Address: 307 W 4th St, New York, NY 10014, USA  
  • Business Email: support@velbora.shop
  • Business Phone: +1 (212) 604-8267
  • Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Time - New York
  • Response Time: Our customer support team responds within 24 hours on working days.
  • Contact Form: Click here