Privacy policy

Velbora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Velbora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Including payment card information and transaction details. All payments are securely processed via Shopify Payments, which accepts Visa, Mastercard, American Express (AMEX), Discover, Diners Club, Apple Pay, Shop Pay, and Google Pay. All transactions are processed in Dollars.
  • Account information: Including your username, password, security questions, preferences, and settings.
  • Transaction information: Including the T-shirt items you view, put in your cart, purchase, return, or exchange.
  • Device and Usage information: Including information about your device, browser, IP address, and how you interact with our website.

How We Use Your Personal Information

 We may use personal information for the following purposes:

  • Provide and Improve the Services: To fulfill your orders, process your payments, arrange for shipping via DHL or FedEx, and facilitate any returns within our 30 Days return window.
  • Security and Fraud Prevention: To authenticate your account, provide a secure checkout experience, and detect or investigate fraudulent activity.
  • Communicating with You: To provide customer support and respond to your inquiries within our standard 24 hours support reply time.

 

How We Disclose Personal Information

We do not sell your personal information. We may disclose your personal information to third parties for legitimate business purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, cloud storage, fulfillment, and shipping via DHL or FedEx).
  • To comply with any applicable legal obligations, enforce our terms of service, and protect the rights of our users.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. How long we retain your personal information depends on whether we need the information to maintain your account, provide you with Services, or comply with legal obligations.

Your Rights and Choices

Depending on your state of residence within the United States, you may have the right to request access to, correction of, or deletion of your personal information. You may also opt-out of receiving promotional emails at any time by using the unsubscribe option provided in our communications.

Contact Us

If you have questions about our privacy practices, please reach out to us during our working hours (Mon - Fri: 10:00 AM - 5:00 PM EST):

  • Business Name: Velbora
  • Business Address: 307 W 4th St, New York, NY 10014, USA  
  • Business Email: support@velbora.shop
  • Business Phone: +1 (212) 604-8267
  • Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Time - New York
  • Response Time: Our customer support team responds within 24 hours on working days.
  • Contact Form: Click here