FAQs

Frequently Asked Questions (FAQ)

Welcome to the Velbora Frequently Asked Questions (FAQ) Page. We’re here to provide clarity and ensure a smooth shopping experience for all our customers in the United States. If you need further assistance, don’t hesitate to reach out through our Contact page or email.

Question #1: What kind of products do you sell?

Answer: At Velbora, we offer high-quality T-shirts designed under our own brand. Our focus is on providing premium apparel that meets the style needs of our customers.

Question #2: How long will my order take to arrive?

Answer: We work efficiently to get your order to you as quickly as possible. Here is our delivery timeline:

Order Cutoff Time: 5:00 PM (EST).
Processing Time: 1 to 2 business days (Mon-Fri).
Shipping Time: 3 to 5 business days (Mon-Fri).
Total Estimated Delivery: 4 to 7 business days.

Question #3: Do I have to pay for shipping?

Answer: No. We provide Free Shipping on All Orders delivered within the United States. There are no hidden fees at checkout.

Question #4: Where is Velbora located and where do you ship?

Answer: Velbora is located at 307 W 4th St, New York, NY 10014, USA. Currently, we ship exclusively to customers within the United States.

Question #5: Can I modify or cancel my order after placing it?

Answer: Yes, we offer a cancellation window. You have 24 Hours after placing an order to request a cancellation. Please email us at support@velbora.shop immediately for assistance.

Question #6: What is your return policy?

Answer: We offer a 30 Days return window from the date of delivery. Please note that return shipping costs are the responsibility of the customer. For a return to be accepted, the T-shirt must be in its original, unworn condition.

Question #7: Is there a restocking fee for returns?

Answer: No. We provide a $0 Restocking Fee for all eligible returns.

Question #8: When will I receive my refund?

Answer: Once we receive and inspect your return, we will process your refund. It typically takes 7 business days for the funds to reflect in your original payment method. All refunds are issued in Dollars.

Question #9: Do you provide tracking for orders?

Answer: Yes. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Question #10: What payment methods do you accept?

Answer: We accept secure payments through Shopify Payments, including:

Credit/Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, Diners Club.
Digital Wallets: Shop Pay or Apple Pay and Google Pay.

Question #11: How can I reach customer support?

Answer: We are here to help! You can reach us via our email at support@velbora.shop or by calling +1 (212) 604-8267. We aim to respond to all inquiries within 24 hours during our working days.

Business Information

Business Name: Velbora
Business Address: 307 W 4th St, New York, NY 10014, USA
Business Email: support@velbora.shop
Business Phone: +1 (212) 604-8267
Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
Time Zone: (GMT-05:00) Eastern Time - New York
Response Time: Our customer support team responds within 24 hours on working days.
Contact Form: Click here