Payment Policy

Velbora Payment Policy

At Velbora, we use Shopify Payments to provide a secure, encrypted, and seamless checkout experience for our customers in the United States.

 

1. Accepted Payment Methods We currently accept the following payment methods securely at checkout:

  • Credit & Debit Cards:
    • Visa
    • Mastercard
    • American Express (AMEX)
    • Discover
    • Diners Club
  • Digital Wallets:
    • Shop Pay
    • Google Pay (G Pay)
    • Apple Pay 

Note: Only the payment methods displayed at checkout are available for use.

2. Payment Restrictions To maintain security and trust, we do not accept:

  • Cash on Delivery (COD)
  • Personal Checks
  • Direct Bank Transfers

3. Payment Currency

All prices listed on our website and at checkout are charged in US Dollars (USD – $).

4. When Will I Be Charged?

  • Payment Capture: Payment is captured immediately at the time of order placement.
  • Confirmation: Once checkout is completed successfully, the full order amount is charged, and an order confirmation email is sent to the customer.
  • Processing: Orders are processed only after successful payment confirmation.

5. Payment Security (PCI DSS Compliance)

 Velbora is hosted on Shopify, which is Level 1 PCI DSS compliant.

  • All payment data is transmitted using SSL encryption.
  • We do not store, view, or access your full credit card numbers, CVV codes, or banking details.
  • All transactions are processed directly by Shopify Payments through secure banking systems.

6. Billing Verification

Please ensure your billing information matches the details held by your payment provider. Orders flagged by automated fraud prevention systems may be delayed or cancelled for security reasons to protect cardholders.

7. Refunds

Refunds are handled according to our Return and Refund Policy.

  • Approved refunds are processed within 7 business days back to the original payment method used at checkout.

Business Information

  • Business Name: Velbora
  • Business Address: 307 W 4th St, New York, NY 10014, USA  
  • Business Email: support@velbora.shop
  • Business Phone: +1 (212) 604-8267
  • Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Time - New York
  • Response Time: Our customer support team responds within 24 hours on working days.
  • Contact Form: Click here

For payment-related inquiries, please contact us before reaching out to your bank.