Billing Terms & Conditions

At Velbora, we prioritize the security, transparency, and accuracy of all billing transactions. All payments on our store are processed securely using Shopify Payments.

1. Secure Payment Options

To ensure a safe and seamless checkout experience, Velbora accepts the following payment methods supported by Shopify Payments:

  • Credit & Debit Cards: Visa, Mastercard, and American Express (AMEX).
  • Digital Wallets: Shop Pay and Google Pay.

All transactions are processed securely in US Dollars ($). Only payment methods displayed at checkout are available for use.

2. Payment Processing & Security

All transactions on Velbora are processed through Shopify Payments, a secure and Level 1 PCI DSS–compliant payment gateway.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to protect your personal and payment information.
  • No Data Storage: We do not store, view, or have access to your full credit card number, CVV code, or banking PIN. Payment details are handled directly by the secure payment gateway.

3. Order Confirmation & Billing

  • Immediate Charge: Payment is deducted at the time you place your order. Orders are not dispatched until full payment has been successfully confirmed.
  • Bank Statement: The charge will appear on your bank statement under the name Velbora.
  • Currency Handling: All transactions are settled in USD. If your bank operates in a different currency, it may apply conversion rates or additional fees. Velbora does not control or take responsibility for these charges.

4. Failed Transactions

If your payment is declined, please ensure your card is enabled for online payments and that your billing details match the information held by your bank. If the issue continues, please contact your bank or try a different supported payment method.

5. Refunds & Disputes

Refunds are processed in accordance with our Return and Refund Policy. If you believe there is an error in billing, please contact us at support@velbora.shop before initiating a chargeback. We aim to resolve all billing concerns within 24 hours.

6. Business Information

For any billing-related inquiries, please reach out to us during our working hours:

  • Business Name: Velbora
  • Business Address: 307 W 4th St, New York, NY 10014, USA  
  • Business Email: support@velbora.shop
  • Business Phone: +1 (212) 604-8267
  • Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Time - New York
  • Response Time: Our customer support team responds within 24 hours on working days.
  • Contact Form: Click here